Privacy Policy

Effective date: 12.02.2026

This Privacy Policy explains how Inspiritum LTD collects, uses, stores and protects personal information when you use The Crazy Explorer website and subscription service.

1. Introduction

We respect your privacy and process personal information in accordance with applicable data protection laws.

Privacy contact: [email protected]
Support contact: [email protected]

2. Information We May Collect

Depending on how you access and use The Crazy Explorer, we may collect the following categories of information.

Mobile Phone Information. We may process:

• your mobile phone number;
• your mobile operator;
• your country or market;
• subscription status, activation status and cancellation status;
• billing-related status information;
• where applicable, technical information relating to PIN or OTP verification.

We do not need to store the content of your private SMS messages.

3. Subscription and Billing Information

Because subscription payments are processed through your mobile operator, we may receive information confirming:

• whether a subscription was successfully activated;
• whether a charge was successful or unsuccessful;
• your subscription, renewal and cancellation status;
• transaction or billing reference identifiers.

We generally do not receive or store full payment card information because payments are processed through mobile carrier billing.

4. Technical Information

When you access The Crazy Explorer, we may automatically collect technical information such as IP address, browser type, device type, operating system, language settings, approximate location based on IP address, date and time of access, pages viewed, technical identifiers, session information, and error and diagnostic information. This data helps us operate, secure and improve the service.

5. Usage Information

We may collect information about how users interact with The Crazy Explorer, including content viewed, games or quizzes accessed, navigation behaviour, session duration, technical interactions, and service performance information. This information may be aggregated or anonymised where appropriate.

6. How We Use Your Information

We may use personal information to:

• provide access to The Crazy Explorer;
• activate and manage your subscription;
• verify subscription status;
• process and confirm carrier billing events;
• process subscription cancellations;
• provide customer support;
• maintain service security and detect or prevent fraud or abuse;
• diagnose technical problems and improve service performance;
• analyse how users interact with the service;
• comply with legal obligations;
• establish, exercise or defend legal claims.

7. Legal Bases for Processing

Depending on the circumstances and applicable law, we may process your personal information based on:

• Performance of a Contract — we process information necessary to provide the service you subscribed to;
• Legitimate Interests — such as protecting the service, preventing fraud, maintaining technical reliability and improving service performance, balanced against your privacy rights;
• Legal Obligations — where required to comply with applicable laws, regulations or lawful requests;
• Consent — where required, for particular processing activities. You may withdraw consent where applicable.

8. Mobile Operators and Service Providers

We may share necessary information with third parties involved in providing The Crazy Explorer, which may include:

• MTS;
• Yettel;
• mobile billing providers;
• hosting and cloud infrastructure providers;
• analytics providers;
• customer support providers;
• security and fraud-prevention providers;
• other technical service providers.

We only share information reasonably necessary for the relevant purpose.

9. International Data Transfers

Some service providers may process information outside Serbia or outside the country where you are located. Where required by applicable law, appropriate safeguards — such as contractual safeguards or other legally recognised transfer mechanisms — will be used for international transfers of personal information.

10. Cookies and Similar Technologies

The Crazy Explorer may use cookies and similar technologies to maintain website functionality, remember technical preferences, understand website usage, improve performance, prevent fraud and abuse, and measure service effectiveness. Some cookies may be essential for the operation of the website. Where required by applicable law, non-essential cookies will only be used after obtaining the appropriate consent.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. Retention periods may depend on the duration of your subscription, customer support requirements, billing requirements, fraud prevention requirements, legal obligations, accounting requirements, and dispute resolution requirements. When information is no longer required, it may be deleted, anonymised or securely archived where legally necessary.

12. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, unauthorised disclosure, loss, misuse, alteration and destruction. However, no online service or transmission method can guarantee absolute security.

13. Your Privacy Rights

Depending on applicable law, you may have the right to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of your information;
• request restriction of processing;
• object to certain processing;
• request data portability;
• withdraw consent where processing is based on consent;
• submit a complaint to a competent data protection authority.

Some rights may be subject to legal limitations or exceptions.

14. How to Exercise Your Rights

To submit a privacy request, please contact [email protected]. We may need to verify your identity before processing certain requests. Please provide enough information for us to identify the relevant account or subscription, such as the mobile number associated with the service where appropriate. Do not send sensitive information that is not necessary for your request.

15. Children's Privacy

The Crazy Explorer is not intended for independent subscription by children. Users must be at least 18 years old or have the permission of a parent, legal guardian or person responsible for paying the relevant mobile phone bill. We do not knowingly seek to collect personal information directly from children for independent subscription purposes.

16. Marketing Communications

We will only send marketing communications where permitted by applicable law and where any required consent has been obtained. Where applicable, you can withdraw your consent or opt out of marketing communications. Subscription-related service messages, such as activation or billing notifications, may still be sent where necessary to provide the service.

17. Third-Party Links

The Crazy Explorer may contain links to third-party websites or services. We are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policy of any external service you visit.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on the website. Where required by law, we may provide additional notice regarding material changes.

19. Contact Information

For questions about this Privacy Policy or the processing of personal information, please contact: